{"id":3870,"date":"2024-03-05T12:53:21","date_gmt":"2024-03-05T12:53:21","guid":{"rendered":"https:\/\/camcab.co.uk\/redesign\/?page_id=3870"},"modified":"2024-03-05T17:43:02","modified_gmt":"2024-03-05T17:43:02","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/camcab.co.uk\/redesign\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Privacy Notice<\/strong><\/span><\/div>\n
Camcabs<\/strong><\/span><\/div>\n
Your data is important to us and we are committed to protecting your privacy
\n<\/strong><\/span><\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Updated: 05\/03\/24[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]INTRODUCTION<\/strong><\/p>\n

We understand that privacy is an important issue.\u00a0 We are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO).<\/p>\n

This Privacy Notice describes how we use any personal data we collect from you over the telephone via our call center, through our website (https:\/\/camcab.co.uk\/redesign\/), our APP or via any other methods you may communicate with us.<\/p>\n

In this Privacy Notice the terms, ‘we’, ‘us’ and ‘our’ are references to Camcabs and our company number is 05182440, having a registered address of Camcab Ltd, 11 Coldham’s Road, Cambridge, CB1 3EW<\/p>\n

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.<\/p>\n

By accessing, browsing or otherwise using www.camcab.co.uk you confirm that you have read and agree to this Privacy Notice.\u00a0 It is your responsibility to familiarise yourself with the Privacy Notice regularly to ensure that you are aware of any changes.\u00a0 Your continued use of www.camcab.co.uk following the posting of any such changes will constitute your acceptance of the revised Privacy Notice.<\/em><\/p>\n

If you do not agree with any part of this Privacy Notice, you should not use www.camcab.co.uk or use our services.<\/em><\/p>\n

We reserve the right to change the contents of www.camcab.co.uk, including this Privacy Notice at any time, by posting such changes on www.camcab.co.uk.\u00a0 If we make significant changes, we will notify you of the changes through our Camcabs app or through other means, such as text, email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.<\/em><\/p>\n

We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1709660273949{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n

    \n
  1. Your Personal Information \u2013 What We Collect<\/strong><\/li>\n<\/ol>\n

    We may collect personal information from you in connection with your use of our services.<\/p>\n

    When creating a booking with us, we may collect the following:<\/u><\/p>\n

      \n
    • name, phone number, special requirements such as accessibility\/mobility information, collection and destination addresses, date and time and email address;<\/li>\n
    • call recording for verifying booking details, training and monitoring purposes;<\/li>\n
    • credit card or debit card details as part of payment for our services which can be made over the telephone, APP or online booking (saved in encrypted format).<\/li>\n
    • optional customer feedback forms and \u2018rate your driver\u2019 reports back to us about your customer experience to improve our services and reward\/penalise our drivers.<\/li>\n
    • The Camcabs App collects different types of data:\n
        \n
      • information as determined through data such as GPS, GPRS (mobile network) and WIFI.<\/li>\n
      • information such as errors and crash reports for app diagnostics to further improve customer experience. This includes data such as device identifiers (UID), IMEI and email.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        When creating an account with Camcabs, we may collect:<\/u><\/p>\n

          \n
        • information about your bank account number, sort code and other banking information<\/li>\n
        • trading name, trading address, email address, company registered number and VAT number;<\/li>\n
        • details of principal suppliers;<\/li>\n
        • This information is necessary for the performance of the contract.<\/li>\n<\/ul>\n

          Other personal information we may collect:<\/u><\/p>\n

            \n
          • From our website, data sent from your browser to our server which may include:\n
              \n
            • the time, date and duration of your visit to www.camcab.co.uk<\/em>;<\/li>\n
            • the site from which you have come (the referral URL);<\/li>\n
            • the pages visited on www.camcab.co.uk<\/em>; and;<\/li>\n
            • your IP address;<\/li>\n<\/ul>\n<\/li>\n
            • in car CCTV images for driver and passenger safety and insurance requirements;<\/li>\n
            • lost property information, and complaints<\/li>\n
            • This data is used for our legitimate interest for us to provide our service. All processing will be \u201cfair, transparent and accountable\u201d.<\/li>\n<\/ul>\n
              \n

              Camcabs Delivery Service<\/u><\/p>\n

                \n
              • We may receive personal information such as your contact number and address from restaurants and takeaways that have registered with our Camcabs Deliveries service.<\/li>\n
              • Our reason for collecting and using your personal information is to perform our contract with the registered restaurants and takeaways, to make sure you get your order when you want it.<\/li>\n<\/ul>\n<\/div>\n

                [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1709660335073{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n

                  \n
                1. Who We Share Your Personal Information With<\/strong><\/li>\n<\/ol>\n

                  Camcabs shares information with the following companies to provide transportation, carriage, courier or delivery services.<\/p>\n

                    \n
                  • \n

                    DG Deliveries<\/p>\n<\/li>\n

                  • \n

                    Royal Cabs<\/p>\n<\/li>\n

                  • \n

                    Lenton Cars<\/p>\n<\/li>\n

                  • \n

                    Motorvation<\/p>\n<\/li>\n

                  • \n

                    Western Car Company<\/p>\n<\/li>\n

                  • \n

                    A2B Sandiacre<\/p>\n<\/li>\n

                  • \n

                    Nova Rides Ltd (trading as Z Cars Newark)<\/p>\n<\/li>\n

                  • \n

                    Clifton Cars<\/p>\n<\/li>\n

                  • \n

                    DG Executive<\/p>\n<\/li>\n

                  • \n

                    Daleside Autos<\/p>\n<\/li>\n

                  • \n

                    DG Ashfield<\/p>\n<\/li>\n

                  • \n

                    Arrow Cars<\/p>\n<\/li>\n

                  • \n

                    CamCab taxis<\/p>\n<\/li>\n

                  • \n

                    ACE-ABC taxis<\/p>\n<\/li>\n

                  • \n

                    Pirate Cars<\/p>\n<\/li>\n<\/ul>\n

                    The data that we collect from you may be processed by staff operating outside the EEA to fulfil your order.\u00a0 We use approved contractual clauses, and other measures designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed according to this privacy policy and the requirements of the applicable law wherever the data is located.<\/p>\n

                    Your personal information may be transferred or disclosed to any of our associated companies or, subject to appropriate agreement, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentially and security measures.<\/p>\n

                    \n
                    \n

                    NHS test and trace<\/u><\/p>\n<\/div>\n

                    \n

                    To help contribute to the prevention of the spread of Covid-19, if you take a journey with us your data may be shared with NHS Test and Trace.<\/p>\n<\/div>\n

                    \n

                    The data that could be shared will be:<\/p>\n<\/div>\n

                    \n
                      \n
                    • Your name<\/li>\n
                    • Your telephone number \/ email address<\/li>\n<\/ul>\n<\/div>\n
                      \n

                      This means that NHS Test and Trace will be able to quickly identify close recent contacts of anyone who tests positive for COVID-19 and, if necessary, notifies them that they must self-isolate at home to keep them and others safe.<\/p>\n<\/div>\n

                      \n

                      Which laws allow us to process your personal data?<\/p>\n<\/div>\n

                      \n
                        \n
                      • Article 6(1)(c) – Legal Obligation in that we have a legal obligation under the Health and Safety at Work Act 1974 to ensure the safety of customer and driver.<\/li>\n
                      • Article 6(1)(f) – Legitimate Interest in that collecting the data is in the interests of the customer, driver, staff and the public health efforts to tackle COVID-19.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n

                        We will never sell your data to third parties for the purposes of marketing or anything else.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1709660404815{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n

                          \n
                        1. How We Use Your Personal Information<\/strong><\/li>\n<\/ol>\n

                          We use your information to provide the following services:<\/p>\n

                            \n
                          • Transportation, carriage, courier or delivery services, including but not limited to:\n
                              \n
                            • providing quotations;<\/li>\n
                            • keeping you informed of the progress of your booking;<\/li>\n
                            • taking payment from you for the services which we provide;<\/li>\n
                            • processing receipts for the payments made;<\/li>\n
                            • having a better understanding of your requirements and provide you with services specific to your needs;<\/li>\n
                            • improving our services by analysing your personal information so we better understand how you use our services;<\/li>\n
                            • keeping our customer records up-to-date;<\/li>\n
                            • providing an IVR service for customers to be able to book transport at a quicker rate, without having to wait for an operator to answer the call<\/li>\n<\/ul>\n<\/li>\n
                            • This information is necessary for the performance of the contract.<\/li>\n
                            • Marketing of our services to you:\n
                                \n
                              • to provide you with information which we reasonably believe may be relevant to you based on the services we are providing to you including information on promotional offers, discounts, and improved services;<\/li>\n
                              • to provide you with general updates in relation to booking a journey, in accordance with your preferences;<\/li>\n
                              • to carry out advertising to you on social media websites such as Facebook where you have already shown an interest in our services.<\/li>\n<\/ul>\n<\/li>\n
                              • This data is used for our legitimate interest for us to provide our service. All processing will be \u201cfair, transparent and accountable\u201d.<\/li>\n
                              • Responding to your queries:\n
                                  \n
                                • to help us answer any questions which you have asked one of our members of staff;<\/li>\n
                                • to assist account holders who wish to determine who is using their account (we may provide them with call recordings\/phone numbers- subject to verification)<\/li>\n
                                • to be able to answer a complaint or other issue;<\/li>\n<\/ul>\n<\/li>\n
                                • This data is used for our legitimate interest for us to provide our service. All processing will be \u201cfair, transparent and accountable\u201d.<\/li>\n
                                • Improving Camcabs:\n
                                    \n
                                  • Reporting internally;<\/li>\n
                                  • to provide on-going training and development to staff;<\/li>\n
                                  • to analyse cookie and website usage data to keep improving www.camcab.co.uk<\/em>;<\/li>\n
                                  • to allow us to customise the content which is presented to you based on your likely interests;<\/li>\n<\/ul>\n<\/li>\n
                                  • This data is used for our legitimate interest for us to provide our service. All processing will be \u201cfair, transparent and accountable\u201d.<\/li>\n
                                  • \n
                                    \n
                                    We may occasionally call you to find out why you have cancelled your booking with us. It is in our legitimate interest to do so, as your reason for cancelling could help us fix any issues and improve our customer service levels, which is a vital part of our business.<\/div>\n<\/div>\n<\/li>\n
                                  • Legal and Regulatory Obligations:\n
                                      \n
                                    • to comply with applicable laws where we are obliged to retain and\/or disclose certain information;<\/li>\n
                                    • to investigate or address claims or complaints relating to your use of our services;<\/li>\n
                                    • for internal and external auditing purposes;<\/li>\n<\/ul>\n<\/li>\n
                                    • Automated Decision Making\n
                                        \n
                                      • Decision making based on profiling \u2013 We measure your completed journeys against the number of total journeys booked to determine your customer loyalty.<\/li>\n<\/ul>\n<\/li>\n
                                      • We also use this level of customer loyalty to determine our pricing and control bookings<\/li>\n
                                      • This data is used for our legitimate interest for us to provide our service. All processing will be \u201cfair, transparent and accountable\u201d.<\/li>\n<\/ul>\n

                                        [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1709643527077{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n

                                          \n
                                        1. In what circumstances do we deal with Special category data?<\/strong><\/li>\n<\/ol>\n

                                          We do not generally collect special category data unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs (for example, the provision of a suitable vehicle to accommodate mobility needs or information to the driver to assist passengers with health issues).\u00a0 Where we collect special category data; we treat it in accordance with the additional protection it is given under data protection laws.<\/li>\n<\/ol>\n

                                          [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1709660444889{margin-top: 20px !important;margin-bottom: 20px !important;}”]<\/p>\n

                                            \n
                                          1. What is the Source of the Information We Collect?<\/strong><\/li>\n<\/ol>\n

                                            Most of the personal information which we collect will have been voluntarily provided by you, however, we may also obtain your personal data from other sources including:<\/p>\n