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\nWe have an exciting opportunity for someone to join our Senior Management Team as our Head of Operations. <\/p>\n
About Us:<\/strong><\/p>\n Nottingham City Transport is the biggest transport operator in Nottingham, with approximately 1,100 employees we provide a comprehensive network of bus services across the city, 7 days a week.<\/p>\n We are one the most successful Bus Companies in the UK and the only operator to have won UK Bus Operator of the Year five times. Our mission is to provide those we serve with a safe, reliable, value for money, integrated, public transport network which has the least impact on our environment.<\/p>\n Role Overview:<\/strong><\/p>\n An exciting opportunity has arisen to join the Senior Management Team as Head of Operations at NCT. Reporting into the Managing Director, the successful candidate will provide strategic leadership on all commercial and operational aspects of the business.<\/p>\n Commercial, Operations & Service Planning<\/strong><\/p>\n Control and coordinate the efficient and effective delivery of the Company\u2019s scheduled and advertised service in accordance with our Customer Charter and Business Plan. Leadership and Communication<\/strong><\/p>\n Create a \u2018one department\u2019 culture between our Service Delivery and Garage Management functions. Customer Experience<\/strong><\/p>\n Promote a customer-centric culture throughout the business, emphasising service excellence, reliability, and customer service. Stakeholder Engagement<\/strong><\/p>\n Represent the Company with external bodies and agencies including local authorities (i.e. Officers and members) and their agents, national & local regulatory bodies, trade groups and associations and local community groups. Previous experience managing a Commercial\/Operations function of a similar size to NCT within the industry (1,000 + employees, 300 + vehicles, multi-site and turnover of circa \u00a350m). Monday to Friday, 37 hours weekly, with some flexibility to meet operational requirements<\/p>\n Salary will be dependent upon skills and experience. Applications are managed online. Before you apply, there are a few basic requirements:<\/p>\n You must be legally entitled to work in the UK. As you complete the application form, remember this is your opportunity to sell yourself. Tell us as much about you as possible and why you want to work for NCT. <\/p>\n Closing date for applications is Friday 3rd November 2023.<\/p>\n CLICK HERE<\/a> to apply.<\/strong><\/p>\n \u00a0 The post Head of Operations \u2013 Nottingham City Transport<\/a> first appeared on Passenger Transport<\/a>.<\/p>\n \u200b\u00a0<\/p>","protected":false},"excerpt":{"rendered":" \u00a0 Head of Operations \u00a0 We have an exciting opportunity for someone to join our Senior Management Team as our Head of Operations. About Us: Nottingham City Transport is the biggest transport operator in Nottingham, with approximately 1,100 employees we provide a comprehensive network of bus services across the city, 7 days a week. We are one the most successful…<\/p>\n","protected":false},"author":0,"featured_media":3302,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[],"class_list":["post-3301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-camcab"],"_links":{"self":[{"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/posts\/3301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/comments?post=3301"}],"version-history":[{"count":0,"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/posts\/3301\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/media\/3302"}],"wp:attachment":[{"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/media?parent=3301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/categories?post=3301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/camcab.co.uk\/redesign\/wp-json\/wp\/v2\/tags?post=3301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Key Responsibilities:<\/strong><\/h5>\n
\nEnsure that the Company\u2019s service network meets customer requirements, ensuring service reliability, efficiency, and safety.
\nDeveloping, in conjunction with the Executive Board, the Company\u2019s operational objectives, and short, medium and long-term strategies, having regard to the Company\u2019s responsibilities to its shareholders, customers, employees and other stakeholders.
\nEnsure that the Company meets all its statutory obligations in respect of the delivery of its service network with particular reference to \u201cOperator Licence\u201d requirements, health and safety at work, and other driving regulations as stipulated by DVLA, DVSA or other regulatory bodies.
\nAuthorised \u201cTransport Manager\u201d responsibility and status on Company\u2019s \u201cO\u201d Licence.
\nClosely monitoring performance against KPI\u2019s and ensuring that necessary action is taken to address any underlying performance issues relating to operations and service delivery.
\nConduct comprehensive analysis of service performance, market trends, and customer feedback to identify areas for improvement and growth.
\nCollaborate with cross-functional teams to develop innovative solutions for enhancing service quality, reliability and customer experience.
\nEnsure that the Company\u2019s policy in respect of the \u201cEmergency Plan\u201d and response to \u201cserious incidents\u201d is properly maintained and communicated, as appropriate, throughout the business.<\/p>\n
\nLead and inspire a diverse team of Managers and Supervisors, fostering a positive work environment and promoting a culture of accountability and continuous improvement.
\nProvide guidance and support to team members, promoting their professional growth and development.
\nFoster a culture of safety and ensure compliance with all applicable regulations and standards.
\nManage staffing matters in accordance with the Company\u2019s policies, to include; target setting, monitoring of employee performance, and dealing with disciplinary and grievance issues.<\/p>\n
\nWorking alongside the Head of Marketing, develop and implement initiatives to enhance our overall customer experience.
\nMonitor customer satisfaction levels through surveys, feedback mechanisms, and other metrics, and take proactive measures to address any issues or concerns.<\/p>\n
\nCollaborate with stakeholders to identify and address service gaps, emerging trends, and evolving customer needs.
\nWork alongside the Head of Engineering to optimise resource allocation and utilisation.
\nAttend Joint Consultation Committee (JCC) meetings with its Committee Members and recognised Trade Union.<\/p>\nWhat We\u2019re Looking For:<\/strong><\/h5>\n
\nExperience and detailed understanding of the design and operation of bus services in an urban environment (incl. network design, service planning and delivery).
\nExtensive knowledge and experience in managing change within the bus industry including network\/service changes, operational restructuring, and performance improvement
\nPrevious experience representing a Company with external bodies and agencies including local authorities, national & local regulatory bodies, trade groups and associations and local community groups.
\nAnalytical with a strong capability in analysing service performance, market trends, and customer feedback to identify areas for improvement and growth.
\nProactive approach in addressing underlying performance issues relating to operations and service delivery.
\nDetailed understanding of the road regulatory regime covering the operation of commercial passenger vehicles and drivers hours\u2019 legislation.
\nExcellent communication and interpersonal skills.
\nCollaborative leader that can foster a positive work environment and promote a culture of continuous improvement.
\nPersonable leader who relates well at all levels of the business.
\nOptimistic and solution focused when dealing with difficult situations.
\nExperience working in a Unionised business with a strong background in Trade Union relations and working knowledge of collective bargaining processes
\nManager CPC holder.
\nPreferably a PCV driving licence holder.<\/p>\nHours:<\/strong><\/h5>\n
Salary and Benefits:<\/strong><\/h5>\n
\n25 days\u2019 holiday per year, plus bank holidays.
\nFree travel for you and two nominees on all NCT buses and the tram.
\nExcellent pension scheme with 6% employer contributions (after approx. 3 months).
\nGreat health care package that includes dental and optical care with a range of other benefits (after 6 months).
\nLife assurance worth \u00a310,000 (after 6 months).<\/p>\nHow to Apply:<\/strong><\/h5>\n
\nBasic skills in reading, writing and maths are important too.
\nAll new employees have to undertake a medical assessment as part of the assessment process.<\/p>\n
REMEMBER:<\/strong> When you contact a company to enquire about the job they are advertising say that you saw it on passengertransport.co.uk<\/p>\n