Rail headlines are dominated by questions around the future of ticket offices. But strikes and\u00a0overtime bans have been going on for more than a year, creating uncertainty and difficulty\u00a0for passengers. And engineering works \u2013 albeit vital \u2013 bring disruption.<\/p>\n
In the middle of this passengers are still making journeys for work and pleasure, day in day\u00a0out. What has it been like for those travelling by train over the past few months?<\/p>\n
Transport Focus\u2019s Rail User Survey<\/a> asks passengers in Great Britain about experiences of\u00a0travelling by rail and how satisfied they were with their most recent train journey. We can\u00a0track satisfaction over time and compare train operators. The most recent report shows a\u00a0mixed picture for passengers.<\/p>\n In Wales we\u2019ve been keeping a close eye on rail performance and\u00a0have previously spoken\u00a0<\/a>about our concerns<\/a>. Our Rail User Survey reflects these ongoing issues, with overall\u00a0satisfaction with journeys on Transport for Wales (TfW) trains in decline for the past year and\u00a0now at 72 per cent. Satisfaction with punctuality\/reliability and frequency of services has\u00a0fallen further in recent months, leaving Transport for Wales rated bottom on all three\u00a0measures. Fleet issues, along with delays to bringing in new trains, and valleys transformation work will all have played a part.<\/p>\n While we have seen recent signs of improvement in certain areas of service\u00a0delivery, we continue to challenge TfW\u2019s senior leaders and work with the Office of Rail and\u00a0Road to press for action on these key aspects that we know matter most to passengers.<\/p>\n A more positive story for Avanti West Coast as overall satisfaction with the journey has\u00a0improved in recent months, now at 87 per cent, the highest level seen for more than a year.\u00a0Satisfaction with punctuality\/reliability and frequency of services has recovered somewhat,\u00a0although still lower than previous levels.<\/p>\n The May 2023 timetable change brought additional services and better connections for some\u00a0passengers. However, there is still much work to be done and some passengers are still\u00a0getting a raw deal. Confidence won\u2019t be fully restored while industrial relations issues rumble\u00a0on.<\/p>\n The post A raw deal for rail passengers in Wales?<\/a> appeared first on Transport Focus<\/a>.<\/p>","protected":false},"excerpt":{"rendered":" Rail headlines are dominated by questions around the future of ticket offices. But strikes and\u00a0overtime bans have been going on for more than a year, creating uncertainty and difficulty\u00a0for passengers. And engineering works \u2013 albeit vital \u2013 bring disruption. In the middle of this passengers are still making journeys for work and pleasure, day in day\u00a0out. What has it been…<\/p>\n","protected":false},"author":0,"featured_media":1439,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[],"class_list":["post-3155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-camcab"],"_links":{"self":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/posts\/3155"}],"collection":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/comments?post=3155"}],"version-history":[{"count":0,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/posts\/3155\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/media\/1439"}],"wp:attachment":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/media?parent=3155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/categories?post=3155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/tags?post=3155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}