Mercedes-Benz Dealer eStar Truck & Van won back the business of Manchester-based Hadfields Transport, thanks to the combined efforts of \u2018dynamic duo\u2019 Amanda Sivori and Tom Aitken.<\/p>\n
Aftersales Business Development Manager Amanda and Truck Sales Consultant Tom worked together to put in place all the assurances the operator needed, and convince Managing Director Scott Langridge to invest in his first Mercedes-Benz vehicles for seven years.<\/p>\n
The trucks are 18-tonne Actros 1827 rigids, with 7.7-litre engines, rated at 200 kW (272 hp), and 2.3-metre StreamSpace sleeper cabs. Both are fitted with box bodies by PPS Commercials, and 2.7-tonne Dhollandia cantilever tail lifts. They are also the first in Hadfields\u2019 40-strong fleet to wear its new-design livery.<\/p>\n
They have joined an operation that specialises in the transport of loads including commercial refrigerated display units for shops and supermarkets, gaming and leisure equipment and other large bulky items. Deliveries are made nationwide and the work frequently entails trucks being sent out with a driver and porter.<\/p>\n
Hadfields Transport\u2019s new vehicles arrived from eStar\u2019s Trafford Park site but, recalled Scott Langridge, the dealership was under different ownership when he bought his last Mercedes-Benz trucks.<\/p>\n
\u201cWe had always been fans of the Mercedes-Benz brand but were increasingly unhappy with the service from the previous franchisee in our area,\u201d he said.<\/p>\n
\u201cSo we started to buy vehicles from other manufacturers. While we still had Mercedes-Benz trucks on the fleet, though, we continued to have them serviced at Trafford Park. Since then eStar have invested in their people and facilities and in the last 12-18 months they\u2019ve really turned things around and restored our confidence.<\/p>\n
\u201cA lot of that is down to the recruitment of Amanda Sivori to the team. She has a very \u2018old school\u2019 approach, there\u2019s no nonsense, she\u2019s honest and genuine and she convinced us that eStar would provide the level of back-up that we need. She also introduced us to Sales Consultant Tom Aitken, who was very attentive and obviously knew his stuff, so we were very happy to hand this order to eStar and Mercedes-Benz.\u201d<\/p>\n
Amanda added: \u201cI joined eStar a year ago as Aftersales Business Development Manager \u2013 a position that didn\u2019t exist previously.\u00a0 My role is to sell our services to customers like Hadfields but also to make sure we back up our promise, by putting into place the systems required.<\/p>\n
\u201cI\u2019ve been in the industry for more than 20 years and have worked for transport operators as well as vehicle and service providers, so I understand what people like Scott are looking for. I firmly believe that this is still a \u2018people business\u2019 and good communication is key, making sure our customers have a named person not just to answer any questions but to proactively maintain contact and solve any issues before they turn into problems.\u201d<\/p>\n
Meanwhile Tom Aitken is a product of eStar\u2019s policy of \u2018growing its own\u2019 \u2013 promoting from within staff ranks and rewarding ambition. Previously working in van sales, he completed the manufacturer\u2019s FASTRACK intensive training course for Truck Sales Consultants in March this year.<\/p>\n
\u201cI started knocking on Hadfields\u2019 door pretty much from day one,\u201d he said. \u201cI was already well aware, but my training reinforced, that ongoing support is just as important to customers as the quality of the vehicles supplied. So it was great to be able to join forces with Amanda and provide Scott and his team with the total package.\u201d<\/p>\n
eStar Truck & Van sells and supports the award-winning Mercedes-Benz truck range, as well as FUSO Canter light trucks and Mercedes-Benz vans, across the North West of England and North Wales, from sites in Deeside, Knowsley, Stoke on Trent and Trafford Park \u2013 all of which offer services from factory trained technical teams including electric vehicle specialists.<\/p>\n
hadfieldstransport.com<\/a><\/p>\n Transport & Logistics<\/a>\u00a0\u2013 Driving The Industry Forward<\/p>\n The post eStar service shines brightest for Hadfields Transport<\/a> appeared first on Transport & Logistics Magazine<\/a>.<\/p>","protected":false},"excerpt":{"rendered":" Mercedes-Benz Dealer eStar Truck & Van won back the business of Manchester-based Hadfields Transport, thanks to the combined efforts of \u2018dynamic duo\u2019 Amanda Sivori and Tom Aitken. Aftersales Business Development Manager Amanda and Truck Sales Consultant Tom worked together to put in place all the assurances the operator needed, and convince Managing Director Scott Langridge to invest in his first…<\/p>\n","protected":false},"author":0,"featured_media":1439,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[],"class_list":["post-8252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-camcab"],"_links":{"self":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/posts\/8252"}],"collection":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/comments?post=8252"}],"version-history":[{"count":0,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/posts\/8252\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/media\/1439"}],"wp:attachment":[{"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/media?parent=8252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/categories?post=8252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/camcab.co.uk\/wp-json\/wp\/v2\/tags?post=8252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}